客服代表 Customer Success Representative (German)

工作职责 / Key Responsibilities1. 协助内部销售团队完成客户订单全流程跟进，负责订单核对、发货及理货安排的协调落地，保障订单履约环节顺畅推进。 Support the internal sales team in tracking the full lifecycle of customer orders, coordinate the verification, shipment arrangement, and tallying execution to ensure a smooth order fulfillment process. 2. 负责各业务系统内相关数据的日常校验与维护，确保所有信息录入准确无误，按规定时限完成提交，并根据业务变动及时更新调整，保障数据完整性与可追溯性。 Conduct daily verification and maintenance of relevant data across business systems, ensure accurate data entry and timely submission, update records promptly in response to business changes to guarantee data integrity and traceability. 3. 配合销售团队共同维护主管分配的存量客户，同步客户需求与内部资源，跟进客户合作全周期的相关事项，提升客户服务体验。 Collaborate with the sales team to manage assigned existing accounts, align customer needs with internal resources, follow up on matters throughout the entire customer cooperation cycle, and continuously improve customer service experience. 4. 作为对接端口负责与欧洲客户的日常联络，及时响应并处理客户的各类咨询、诉求及业务需求，协调内部相关部门推动问题闭环。 Serve as the primary contact for daily communication with European clients, promptly respond to and address various inquiries, requests, and business needs, and coordinate with relevant internal departments to drive issue resolution to closure. 任职要求 / Qualifications 1. 具备良好的德语沟通与书面表达能力，能够顺畅开展德语场景下的业务对接与客户交流，可适配跨时区沟通节奏。 Proficient in spoken and written German, capable of conducting business communication and client interactions smoothly in German, and able to adapt to cross-timezone communication schedules. 2. 具备客户服务意识与良好的跨部门协调能力，工作严谨细致，对数据准确性有较高敏感度，能按节点推进各项事务落地 Possess strong customer service awareness and excellent cross-departmental coordination skills; work rigorously and meticulously with a high sensitivity to data accuracy, and be able to drive tasks to completion according to set timelines. 3. 熟悉订单处理、物流协调相关流程优先，能够熟练操作常用办公软件及业务管理系统，具备基础的信息录入与数据维护能力。 Familiarity with order processing and logistics coordination workflows is preferred; proficient in commonly used office software and business management systems, with fundamental skills in information entry and data maintenance. 4. 有责任心与团队协作意识，能够配合销售团队完成客户维护相关工作，及时响应客户诉求，妥善处理各类日常咨询。 Demonstrate a strong sense of responsibility and team spirit; able to support the sales team in account maintenance, respond to client requests promptly, and properly handle various daily inquiries.