Operations Supervisor - Catering and Hygiene

WHY CHOOSE WELLINGTON? Professional Growth • Tailored professional development pathways for all staff. • Comprehensive CPD programs covering teaching methodologies, cultural awareness, and non-academic skills such as public speaking and finance. • Three specialized leadership programs for middle, senior, and high-potential leaders. • An internal coaching program designed to help you thrive. Exceptional Benefits • Highly competitive salary package. • Comprehensive medical insurance for employees and dependents. Life in Hangzhou • A modern, forward-thinking city surrounded by natural beauty and rich culture. • Home to the UNESCO World Heritage Site, West Lake. • A thriving tech hub, hosting giants like Alibaba, with widespread cashless convenience. • Just 45 minutes by high-speed train to Shanghai. JOB TITLE Operations Supervisor DEPARTMENT Non-academic LOCATION Hangzhou LINE MANAGEMENT Operations Manager OBJECTIVES Hold full, end‑to‑end accountability for all school catering operations, food safety, nutrition and catering service delivery across the whole campus. Own the complete catering management outcome, drive high service standards, regulatory compliance and continuous operational improvement aligned with school values and statutory requirements. Lead planning and delivery for potential future transition to self‑operated or semi‑self‑operated catering models, with full ownership of related planning, implementation and results. KEY RESPONSIBILITIES Catering • Take full ownership and complete accountability for campus‑wide catering services and final outcomes of catering delivery, independently ensure high‑quality food provision suitable for the whole Wellington community. • Support the project team and line manager to conduct assigned work for the design, development and implementation of operational frameworks for potential future transition to self‑operated or semi‑self‑operated school catering models; support feasibility assessment and risk identification activities as allocated, deliver assigned transformation‑related tasks. • Support line manager on catering procurement strategy work, food cost calculation, intake rate analysis, profitability monitoring and commercial performance review. Support to deliver value‑for‑money outcomes and contribute to long‑term sustainable catering operations as per assigned responsibilities. • Independently supervise the full daily operation of the canteen, end‑to‑end manage day‑to‑day catering services to guarantee food quality, service standards for all regular meals, snacks, special events and ad‑hoc catering requirements. • Lead day‑to‑day governance of the catering vendor; independently drive vendor performance, promptly respond to cross‑department catering requests and deliver excellent dining experience for pupils, staff and campus visitors. • Take full accountability for vendor compliance against school policies and government food safety & hygiene regulations; independently review, revise and updat