Central Quality Leader

Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。 自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。 Key Responsibilities: 1. Strategic Leadership: Define and implement long-term QA strategies aligned with business goals and customer needs. 2. QA Framework & Standards: Develop scalable frameworks to ensure consistent, high-quality performance and operational compliance. 4. Cross-Functional Collaboration: Experience in multi-regional environments. Partner with peers and key stakeholders to integrate QA efforts into business operations. 5. Performance Management: Set and track KPIs to ensure quality initiatives meet expectations. 6. Continuous Improvement: Promote a culture of data-driven improvement, regular audits, and process evaluations to uphold high standards. 7. Change Management: Lead change efforts to adapt QA practices in line with evolving business needs. 岗位基本需求 Key Requirements: 1. Customer-Centric: Strong focus on enhancing customer satisfaction through quality initiatives. 2. Strategic Vision: Ability to craft and execute strategies that align with organizational goals, Strong business acumen balancing quality, customer satisfaction, and efficiency. 3. Leadership: Proven ability to lead, motivate, and align cross-functional teams in executing strategic QA initiatives. 4. Analytical Expertise: Strong skills in data analysis and performance optimization. 5. Communication: Effective communication with senior leaders and cross-functional teams. 6. Change Management: Experience in leading change and adapting strategies to business evolution. 7. Industry Know-How: Knowledge or certification of industry-specific standards (e.g. COPC, Six Sigma, ISO) with expertise in quality management frameworks and performance metrics. Qualifications: 1. Bachelor’s degree (Master’s preferred). 2. 10+ years in QA Language Skills: 1. Fluency in English and Chinese is required. 2. Additional 3rd languages (e.g. Arabic, Portuguese or Spanish) are a plus. Travel: Willingness to travel internationally for business occasionally. 具备以下者优先 Proven experience in overseas expansion for domestic Internet companies Hands-on experience in building AI capabilities within service organizations 岗位亮点 Role Overview: The Leader of Central QA team will lead the development and execution of the Quality Assurance (QA) strategy, aligning with business objectives and customer satisfaction goals. This role is responsible for driving operational excellence, managing a high-performing team, and continuously improving customer service delivery quality.